Refund Policy

At Trash Day Made Easy LLC, we are committed to providing reliable, consistent service. This Refund Policy outlines the circumstances under which refunds are issued and the process for requesting one.

1. Account Setup Fee

The one-time $20.00 account setup fee charged at enrollment is non-refundable. This fee covers administrative processing, route configuration, and account activation regardless of whether service ultimately begins.

2. Monthly Service Plans

Monthly service fees are billed in advance for the upcoming service period.

• Cancellations: If you cancel your monthly plan before the end of the billing period, your service will continue through the last day of the period already paid for. No partial-month refunds are issued for monthly plans.
• Missed Service: If we miss a scheduled visit due to an error on our part, we will issue a service credit equal to one week of service, applied to your next billing cycle. Credits are not paid out as cash refunds.
• Service Not Started: If you have paid for a monthly service period but service has not yet started (i.e., no visits have occurred), a full refund of that month’s service fee may be requested within 7 days of payment.

3. Annual Service Plans

Annual plans are billed upfront for a 12-month service period.

• Cancellation within 30 days: If you cancel your annual plan within 30 days of the initial payment and no more than one month of service has been used, you are eligible for a prorated refund of unused months.
• Cancellation after 30 days: Annual plans cancelled after 30 days are not eligible for a cash refund. Remaining service credit may be applied if service is transferred to a new qualifying address within our service area.
• Relocation outside service area: If you move outside our current service areas (Charleston SC and Atlanta GA) during an active annual plan, we will issue a prorated refund for the remaining unused months upon verification of the new address.

4. Operator & Commercial Accounts

Refund and cancellation terms for multifamily, BTR, STR, and HOA operator accounts are governed by the individual service agreement executed between the client and Trash Day Made Easy LLC. Operator clients should refer to their service agreement for applicable terms or contact us directly to discuss their situation.

5. Service Interruptions

Trash Day Made Easy LLC will not issue refunds for service interruptions caused by:

• Municipal holiday schedule adjustments
• Severe weather or natural events beyond our control
• Inaccessible pickup locations due to client circumstances (locked gates, construction, etc.)
• Incorrect or outdated information provided by the client

In cases of extended service interruption caused by circumstances within our control, we will issue a prorated service credit for the affected period.

6. How to Request a Refund

To request a refund or service credit, contact us at:

• Email: info@trashdaymadeeasy.com
• Phone: 843-955-3132

Please include your name, service address, account email, the date of the issue, and a brief description of your request. We will respond within 2 business days and process approved refunds within 5–10 business days to the original payment method.

7. Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving billing issues quickly and fairly. Unresolved disputes may be escalated per the terms outlined in our Terms & Conditions.

8. Contact

Trash Day Made Easy LLC
4900 O’Hear Avenue, North Charleston, SC 29405
info@trashdaymadeeasy.com
843-955-3132